About
Highly skilled and results-driven Fiber Optic Technician with over 3 years of experience in telecommunications, specializing in end-to-end deployment, maintenance, and optimization of complex fiber-optic networks. Proven expertise in network monitoring, incident resolution, and delivering exceptional service, alongside a versatile skill set in frontend development. Combines technical precision and operational excellence to ensure high service quality and drive customer satisfaction.
Work
Nairobi, Nairobi, Kenya
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Summary
Led end-to-end deployment, maintenance, and troubleshooting of fiber optic infrastructure for residential and field environments, ensuring high-quality service delivery and technical precision.
Highlights
Led FTTH deployment teams, overseeing daily connections for up to 5 clients across Nairobi, Kiambu, and Kajiado counties, ensuring timely installations and high service quality.
Spearheaded seamless network integration projects, commissioning new fiber links with zero post-implementation faults, significantly enhancing network capacity and reliability.
Conducted comprehensive site surveys and assessments for accurate network planning and deployment, ensuring adherence to National Electrical Safety Code (NESC) and safety protocols.
Installed and terminated fiber optic cables in diverse indoor and outdoor environments, including last-mile drop connections, while performing routine inspections and scheduled maintenance.
Tested and troubleshooted fiber optic lines, identifying faults and implementing effective repairs to optimize network performance.
Nairobi, Nairobi, Kenya
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Summary
Managed Network Operations Center (NOC) functions, ensuring high availability and reliability of FTTH services through real-time monitoring, incident resolution, and continuous service improvement.
Highlights
Mentored and trained five first-level NOC technicians, resulting in a 25% improvement in incident resolution time and enhanced service delivery.
Monitored network performance using PRTG and Cacti, proactively detecting faults to maintain 99.9% service uptime across FTTH services.
Performed incident response and root cause analysis, contributing to a 30% decrease in recurring network faults.
Maintained and optimized SDH and Ethernet-based network infrastructure, achieving a 20% reduction in system downtime.
Provided expert-level technical consultancy to clients for network provisioning, achieving high customer satisfaction levels.